托业订购与配送对话听写

Orders, shipping, and delivery problems

客服英语靠固定搭配运转:in stock、out of stock、business days、track your order。把它们当成整块的声音来记,数量(twenty lamps、three to five days)始终跟名词绑在一起。

下面是全部句子，读完可配音频练完整节课。

1. 1I would like to order twenty desk lamps for our new office.
2. 2Are these items in stock, or will there be a delay?
3. 3The lamps are available, but the chairs are out of stock until May.
4. 4How long does standard shipping usually take within the country?
5. 5It takes three to five business days from our warehouse.
6. 6Could you send the order to our downtown branch instead?
7. 7Sure, just give me the delivery address and a contact number.
8. 8My tracking number shows the package was delivered, but nothing arrived.
9. 9Let me check with the courier and call you back within the hour.
10. 10It turns out the driver left the box at the wrong entrance.
11. 11We are very sorry about the mix-up with your delivery.
12. 12As an apology, we will refund the shipping fee on this order.
13. 13Can I exchange two of the lamps that arrived with scratches?
14. 14Of course, we will pick them up when we deliver the replacements.
15. 15Thank you for sorting this out so quickly for us.