托业技术支持通话听写:WiFi 与密码

Calling tech support: wifi, passwords, and slow connections

支持电话按步骤走:症状、提问、指令、结果。抓住承载解决方案的祈使动词——forget the network、click the icon、restart the router——和汇报进展的小词(that worked、still seems slow)。

下面是全部句子，读完可配音频练完整节课。

1. 1Thank you for calling technical support, how can I help you?
2. 2My laptop will not connect to the office wireless network.
3. 3Does the problem happen everywhere, or only in certain rooms?
4. 4It works fine at home, so it must be something here.
5. 5Let us start by forgetting the network and joining it again.
6. 6Okay, it is asking me for the password now.
7. 7Use the new one that was emailed to everyone on Monday.
8. 8That worked, but the connection still seems very slow.
9. 9You might be on the guest network instead of the staff one.
10. 10How do I check which network I am connected to?
11. 11Click the wireless icon in the corner of your screen.
12. 12If it drops again, restart the router in the meeting room.
13. 13Should I also update the software while we are at it?
14. 14Yes, updates fix most of the connection problems we see.
15. 15Thanks for your patience, everything is running smoothly now.