Orders, shipping, and delivery problems
Customer-service English runs on set phrases: in stock, out of stock, business days, track your order, pick up and drop off. Learn them as single beats of sound, and keep quantities (twenty lamps, three to five days) tied to their nouns.
Read the sentences below, then practice the whole lesson with audio.
- 1I would like to order twenty desk lamps for our new office.
- 2Are these items in stock, or will there be a delay?
- 3The lamps are available, but the chairs are out of stock until May.
- 4How long does standard shipping usually take within the country?
- 5It takes three to five business days from our warehouse.
- 6Could you send the order to our downtown branch instead?
- 7Sure, just give me the delivery address and a contact number.
- 8My tracking number shows the package was delivered, but nothing arrived.
- 9Let me check with the courier and call you back within the hour.
- 10It turns out the driver left the box at the wrong entrance.
- 11We are very sorry about the mix-up with your delivery.
- 12As an apology, we will refund the shipping fee on this order.
- 13Can I exchange two of the lamps that arrived with scratches?
- 14Of course, we will pick them up when we deliver the replacements.
- 15Thank you for sorting this out so quickly for us.
FAQ
- How does this dictation practice work?
- Play a sentence, type exactly what you hear, then press check — Dictation Trainer shows word-level feedback: which words you misheard, misspelled, confused for a homophone, or missed.
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- You can read the sentences here without signing up. To practice with audio and save progress, create a free account — practice runs on Echoes you earn for free, starting with 100.
- What level is this lesson?
- This lesson is graded B1 on the CEFR scale and has 15 sentences. Dictation Trainer lessons currently run from A1 to B2, with more lessons on the way.