Phone messages: who called, why, and what to do next

Every phone message is built on three anchors: the caller's name, the reason (calling about, returning your call), and the action (call back, stop by, confirm). Extension and phone numbers come digit by digit — write them as you hear them, don't wait for the end.

Read the sentences below, then practice the whole lesson with audio.

1. 1Hi, this is Laura from the dental clinic calling about your appointment.
2. 2I am calling to confirm your cleaning at two on Thursday afternoon.
3. 3Please call us back before noon if you need to change the time.
4. 4You have reached the sales department of Grandview Furniture.
5. 5Our office is currently closed, so please leave a short message.
6. 6This is Mark returning your call about the broken office chair.
7. 7The replacement part arrived this morning, earlier than we expected.
8. 8I can stop by your office tomorrow between nine and eleven.
9. 9Let me know which time works best, and I will confirm it.
10. 10Hello, I am calling about the invoice you sent last week.
11. 11The total seems higher than the quote we agreed on.
12. 12Could someone from billing call me back at extension four five nine?
13. 13Sorry I missed you, I was in a meeting all afternoon.
14. 14I will try you again tomorrow, or you can reach me on my cell.
15. 15Thanks for calling, and have a great rest of the day.