Week 2 · Customer service call: what they’ll say
Support calls are fast because they follow a script. Learn the script — "bear with me", "pull up your account", "a brief hold" — and the rest of the call slows down.
Read the sentences below, then practice the whole lesson with audio.
- 1Thanks for calling, this is Sam. How can I help?
- 2Can I start with your order number?
- 3And can you confirm the email on the account?
- 4Sorry, could you spell that one more time?
- 5Bear with me while I pull up your account.
- 6I can see the order right here.
- 7Do you mind if I put you on a brief hold?
- 8Thanks for holding. Sorry about the wait.
- 9Let me transfer you to someone who can help with that.
- 10If we get cut off, I'll call you right back.
- 11I can send you a replacement, or give you a refund.
- 12You should see the money back in three to five business days.
- 13I've sent a confirmation to your email.
- 14I'll give you a case number, in case you need to call back.
- 15You'll get a short survey after this call.
FAQ
- How does this dictation practice work?
- Play a sentence, type exactly what you hear, then press check — Dictation Trainer shows word-level feedback: which words you misheard, misspelled, confused for a homophone, or missed.
- Do I need an account, and is it free?
- No account needed to start: you can practice 3 full lessons free — audio, typing, and word-by-word feedback — without signing up. Create a free account to keep going: 100 Echoes (about 10 more lessons), plus saved progress, streaks, and a mistakes notebook.
- What level is this lesson?
- This lesson is graded B1 on the CEFR scale and has 15 sentences. Dictation Trainer lessons start at A1 and climb as the library grows.