Calling tech support: wifi, passwords, and slow connections
Support calls move in steps: symptom, question, instruction, result. Catch the imperative verbs that carry the fix — forget the network, click the icon, restart the router — and the little words that report progress: that worked, it still seems slow.
Read the sentences below, then practice the whole lesson with audio.
- 1Thank you for calling technical support, how can I help you?
- 2My laptop will not connect to the office wireless network.
- 3Does the problem happen everywhere, or only in certain rooms?
- 4It works fine at home, so it must be something here.
- 5Let us start by forgetting the network and joining it again.
- 6Okay, it is asking me for the password now.
- 7Use the new one that was emailed to everyone on Monday.
- 8That worked, but the connection still seems very slow.
- 9You might be on the guest network instead of the staff one.
- 10How do I check which network I am connected to?
- 11Click the wireless icon in the corner of your screen.
- 12If it drops again, restart the router in the meeting room.
- 13Should I also update the software while we are at it?
- 14Yes, updates fix most of the connection problems we see.
- 15Thanks for your patience, everything is running smoothly now.
FAQ
- How does this dictation practice work?
- Play a sentence, type exactly what you hear, then press check — Dictation Trainer shows word-level feedback: which words you misheard, misspelled, confused for a homophone, or missed.
- Do I need an account, and is it free?
- You can read the sentences here without signing up. To practice with audio and save progress, create a free account — practice runs on Echoes you earn for free, starting with 100.
- What level is this lesson?
- This lesson is graded B1 on the CEFR scale and has 15 sentences. Dictation Trainer lessons currently run from A1 to B2, with more lessons on the way.